| Delivery Schedule and Carrier | Payment Policy | Shipping Charges | Our Guarantee |
| Items from our catalog will be shipped by UPS ground service according to the following schedule, counting from the day the order is processed:
1-2 days: Incense Chrism, altar linens and vessels; UPS requires a street address and cannot deliver to a post office box. See shipping charges. |
For orders totaling $300 or less we require full pre-payment. For orders over $300, we ask 50% deposit. You may pay the remainder within 30 days of invoicing which occurs after goods are shipped. A monthly interest charge of 1.5% will be charged for invoices past due. Payment may be made by CHECK, VISA or MASTERCARD. |
Depends on value of order U.S. Delivery International Delivery |
With careful handling, storage and cleaning, following garment care instructions, Holy Rood Guild products will retain their beauty and usefulness for many years. Should The Holy Rood Guild deem that a manufacturing or material defect has caused one of our products to fail within one year of purchase date, we will gladly repair or replace the product at no charge. |
| Exchanges and Returns | How to Read our Invoices | Other Important Policies | |
| We accept exchanges or returns on all stock items - stoles pictured on this web site, plain chasubles, Nazareth, Cloisters and Canterbury chasuble sets, Worcester Knit albs, altar linens and vessels – within 30 days of invoicing, provided they have not been used, damaged or soiled. Please return by insured carrier with a note of explanation. Exchanges or returns of all other items require prior authorization. |
Prepayments and Invoice payments will appear on your invoice together with the date and payment means (CK...check; MC...MasterCard; etc.). After your products are shipped to you, normally on the weekend, we will process an invoice. This invoice will apply your exisiting prepayment, thus lowering your balance accordingly for the items which were shipped to you. If your prepayments exceed the cost of the goods shipped to you, you will have a credit balance and this will be noted on your invoice. Thereafter as goods are shipped to you, a new invoice will be generated. Any remaining credit balance will be used up first, and when this is exceeded, a balance due will begin to appear. Please keep all the invoices you receive from us, for this paper trail will help explain the state of your account. |
There are times when our suppliers discontinue fabric lines. This is something we do not have control over. The Holy Rood Guild reserves the right to make substitutions for fabrics or materials when necessary.
Prices are subject to change without notice. |
Contact Information
The Holy Rood Guild
Saint Joseph’s Abbey
167 North Spencer Road
Spencer, MA 01562-1233
Phone: 508-885-8750
Fax: 508-885-8758
E-mail:
customerservice@holyroodguild.com